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However, subsequent withdrawal requests were denied and had been pending for trzy days. Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved. The casino was confirmed owo have held a Curaçao Interactive Licensing (CIL) license. Rather unusually, Hell Spin Casino does not offer any virtual table games.
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However, the player did not respond to our messages, leading us to reject the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading to frustration with the process. The Complaints Team extended the response time for the player jest to provide necessary information, but ultimately, due to a lack of response, the complaint was rejected.
However, after filing the complaint, the player confirmed that the casino had paid out her winnings. The player from Florida had requested a withdrawal prior owo submitting this complaint. However, the Complaints Team had advised him to wait for at least 14 days after requesting the withdrawal, as it państwa usual for withdrawals jest to take some time jest to process. This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player from Ecuador had reported that his online casino account had been blocked without explanation after he had attempted owo withdraw his winnings. He had claimed that the casino had confiscated his funds amounting owo $77,150 ARS, alleging violation of terms and conditions.
The player asserted that he only used ów kredyty account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy on multiple account usage. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness owo provide evidence of her claims.
